Refund and Returns Policy

Refund and Returns Policy

At swisstechpharmaceuticals.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

You may request a return if:

• The item is unused, unworn, and in its original condition
• The item is returned with original packaging and tags
• The return request is made within 14 days of receiving your order

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items showing signs of wear, use, or damage
• Items returned without original packaging
• Clearance or final sale items (if marked as such)
• Returns requested after the return window has expired

How to Request a Return

To initiate a return, please contact us through our Contact Us page and provide:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our support team will review your request and provide return instructions if approved.

Please do not send items back without prior authorization.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refund processing may take 5–10 business days, depending on your payment provider
• Original shipping fees are non-refundable, unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the issue so we can assist you promptly with a replacement or refund.

Order Cancellations

Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or payment provider first. If the issue persists, contact our customer support team for assistance.

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact us via the Contact Us page on our website.